Frequently Asked Questions
You can use your own UPS account for shipments by adding Oktober’s UPS account number to your approved sender list in your UPS Billing Center, then providing confirmation to your Oktober representative so billing can be routed correctly. You are also welcome to arrange your own freight, or send shipping labels. Please reach out to info@oktoberdesign.com before ordering to arrange this.
In addition to boxed quantities, full and half pallets are available for many can formats and can provide better per‑can pricing and more efficient shipping for higher‑volume customers. Get a quote here: https://oktoberdesign.com/pages/can-pallets-1
Yes, there is a trade‑up program that allows you to purchase a new machine (such as a current Model 7 or Model 8) and send in your eligible older unit for credit after the new machine arrives and you ship the old one back with the provided label. To get started, order your new machine and email us your order number.
To request a cancellation, email or call us with your order number right away. If your order has not yet shipped, we’ll cancel and process a refund; if it has already shipped, you may need to follow our return process instead. Please note custom labeled cans cannot be cancelled once they are in production.
If you need to adjust an order (such as changing items, quantities, or details), contact our support team as soon as possible with your order number. Changes can usually be made before the order has shipped; once in transit, options are more limited.
We accept major credit and debit cards and can also accommodate ACH payments for larger orders by request. To set up ACH, contact us so we can create a custom order and provide banking details.
We accept third party financing for the CL1 Canning Line via ACH.
For cans, pallet quantities, offer the best pricing and reduced shipping costs. For seamers, contact us for a bulk discount arrangement.
We ship to many countries worldwide, and certain regions may also have local reseller partners you can work with. Duties, taxes, and customs fees are typically the responsibility of the recipient and are not included at checkout. Check out our shipping & return policy here: https://oktoberdesign.com/pages/shippingandreturnpolicy. View our international partners here: https://oktoberdesign.com/pages/international-resellers.
If your order arrives with visible damage, take clear photos of the packaging and affected items and contact us within a few business days with your order number. We will help determine whether replacement, repair, or credit is appropriate based on the items and damage. Check out our shipping & return policy here: https://oktoberdesign.com/pages/shippingandreturnpolicy.
Lead times vary by product: can seamers usually ship after 2-3 weeks, brite cans often ship within 2 business days, and custom labeled cans ship 2-3 weeks after proof approval/order date. Transit time then depends on the shipping method and destination. Check out our shipping & return policy here: https://oktoberdesign.com/pages/shippingandreturnpolicy.
Orders that include different types of products (for example, a can seamer plus cans and accessories) may ship from different locations or on different timelines, so it is normal for them to arrive in more than one box or delivery. Check out our shipping & return policy here: https://oktoberdesign.com/pages/shippingandreturnpolicy.
Contact support as soon as possible with the correct address. Additional charges may apply.
Once a return is received and inspected, approved refunds are typically issued back to the original payment method within a standard processing time window. Your bank or card provider may take additional days to post the credit to your account. Check out our shipping & return policy here: https://oktoberdesign.com/pages/shippingandreturnpolicy.
When cans arrive with partial damage, report how many are unusable and provide photos so support can review; in many cases, a proportional store credit or replacement for the damaged portion can be issued instead of returning the entire shipment. Check out our shipping & return policy here: https://oktoberdesign.com/pages/shippingandreturnpolicy.
Unused can seamers, tools, and accessories in original condition may typically be returned within a limited window from purchase, subject to inspection and any applicable restocking fees. Shipping charges are usually non‑refundable and return shipping is often the customer’s responsibility. Check out our shipping & return policy here: https://oktoberdesign.com/pages/shippingandreturnpolicy. To start a return, email us at info@oktoberdesign.com.
The same can seamer can run different can sizes by changing adapters, tooling, and chucks, but each size still requires the proper setup to form a proper seam. The ordering guide explains which sizes are supported by each model and what additional tooling is required. You can check out additional adapters and tooling sets here: https://oktoberdesign.com/pages/accessories. Check out our can seamer order guide here: https://oktoberdesign.com/pages/ordering-guide.
Some replacement parts are still available for MK machines, and customers who want updated features can also use the trade‑up program to move into a current model while receiving credit for their MK. To order MK parts, contact us directly at info@oktoberdesign.com and include photos.
Can seamer models include a limited parts warranty period from the date of purchase that covers defects in materials or workmanship under normal use, and assistance plus replacement parts are available through the support team during that window. Check out our Warranty Policy here: https://oktoberdesign.com/pages/warranty.
The best model depends on your production volume, space, and workflow. Check out our can seamer order guide here: https://oktoberdesign.com/pages/ordering-guide.
Adapters were updated in recent years, and you can tell which style you have by looking at the top edge: older versions have a chamfered top, while newer versions have a more squared edge profile, which helps with selecting compatible parts and guides. You can see the difference here: https://oktoberdesign.com/products/adapter-retrofit-kit.
Model 7 got an upgrade in early 2024, so if your machine predates that, it is a Model 7. If you purchased it new after Feb. 2024, it is most likely a Model 7+. Check out the Model 7 Can Seamer Tooling Upgrade Kit to convert your Model 7 to the new tooling style used on Model 7+ and Model 8 Can Seamers for fast tooling changes. Check out the upgrade kit photos to see the difference here: https://oktoberdesign.com/products/model-7-tooling-upgrade-kit.
Routine care typically includes regular cleaning, lubrication of key moving parts, and periodic seam checks and calibration. Following the maintenance schedule in the manuals and videos helps keep seams consistent and extends the life of the machine. Check out operation manuals and how-to videos here: https://oktoberdesign.com/pages/support.
New or unusual noise may be a sign of contamination, lack of lubrication, or a part starting to wear, so cleaning exposed moving parts, following the lubrication schedule, and visually inspecting bearings, shafts, and rollers is a smart early step. Check out operation manuals and how-to videos here: https://oktoberdesign.com/pages/support.
Machines are offered in standard finishes as well as a range of custom colors and vinyl wraps, including the ability to match your brand colors or apply custom graphics and logos on the seamer body. Check out the options here: https://oktoberdesign.com/pages/custom-colors.
A Clear Can Adapter Kit is required for Model 7+ and Model 8 machines. MK, SL1, and BenchMK Can Seamers cannot be retrofitted to seam clear cans. Shop here: https://oktoberdesign.com/products/12oz-sleek-clear-pet-can-adapter.
Currently there is no refurbished program.
The Model 8 motor uses about the same amount of power as a strong blender or desktop computer setup, typically around 500–650 watts while running, which is less than most espresso machines or microwaves. It runs on a standard wall outlet, with only a brief higher power draw when the motor first starts up.
Most manual seamers depend on operator speed. About 9 cans per minute is average on the Model 8 Automatic.
The best first step is to pause production and consult the operation manual or how‑to videos for your specific model, verifying that everything is set up properly. Check out operation manuals and how-to videos here: https://oktoberdesign.com/pages/support. Next, perform a seam inspection: https://youtu.be/_IG9gYybp5U?si=31ScvKv3GQUl8x4G. Common causes include a broken or missing wave spring, incorrect seaming sequence (Model 7), or insufficient base pressure. Check out the troubleshooting video here: https://youtu.be/LZ241vUOSYY?si=dMB65DHnJop4Pc1b.
If cans are jamming or skipping, check out operation manuals and how-to videos here: https://oktoberdesign.com/pages/support and watch this video: youtube.com/watch?v=frSqAjDZ6Jo&feature=youtu.be.
The best first step is to pause production and consult the operation manual or how‑to videos for your specific model, verifying that everything is set up properly. Check out operation manuals and how-to videos here: https://oktoberdesign.com/pages/support. Next, perform a seam inspection: https://youtu.be/_IG9gYybp5U?si=31ScvKv3GQUl8x4G. Check out the troubleshooting video here: https://youtu.be/LZ241vUOSYY?si=dMB65DHnJop4Pc1b.
The best first step is to pause production and consult the operation manual or how‑to videos for your specific model, verifying that everything is set up properly. Check out operation manuals and how-to videos here: https://oktoberdesign.com/pages/support. Next, perform a seam inspection: https://youtu.be/_IG9gYybp5U?si=31ScvKv3GQUl8x4G. Check out the troubleshooting video here: https://youtu.be/LZ241vUOSYY?si=dMB65DHnJop4Pc1b. This “wooling” issue can occur if the first operation roller is set too high or if rollers are not spinning freely. Also check roller vertical alignment.
Non-carbonated beverages may feel soft without internal pressure. Filling cold and full helps. Nitrogen dosing is another option. Still beverages without pressure don't firm up the can as much, but we have a kit to combat this: https://oktoberdesign.com/products/liquid-hydrogen-concentrate-developers-kit.
Lube with food safe grease until they spin. Check out operation manuals and how-to videos here: https://oktoberdesign.com/pages/support.
We threaded the lever hole all of the way through. On the Model 7, you will need to remove the sheet metal stop bracket to expose the other side. You can then use the slow, steady pressure of a 1/8th in. drill bit to spin them the rest of the way through and out the other side (you won’t actually drill into the steel). You can order a replacement here: https://oktoberdesign.com/products/replacement-handle.
PET cans are designed for cold‑fill applications and not intended for high‑temperature tunnel pasteurization, so extreme heat exposure should be avoided.
Many industry‑standard cans from other suppliers can be seamed as long as their dimensions and end profiles match the tooling on your machine, but seam performance with unknown cans cannot be guaranteed, so testing a small batch first is strongly recommended.
Sample cans are often available so you can confirm size, appearance, and compatibility with your product and seamer before purchasing in bulk. Typically, samples themselves are free and you only pay shipping. Email your request and shipping address to info@oktoberdesign.com to get started.
Match the tooling on your seamer with the correct end type. Upper chucks will have etched markings to help identify them, or send us a photo at info@oktoberdesign.com. Learn more about end types here: https://oktoberdesign.com/pages/ordering-guide.
Different end types such as B64 or CDL refer to the lid design and profile that mates with the can body; each type requires matching seamer tooling and chucks, and using the correct combination helps ensure seam integrity and compatibility with industry standards.
We offer a range of can formats, including standard aluminum brite cans, custom labeled cans, PET cans, and steel cans for products like coffee. Each type has its own recommended fill applications, size options, and matching ends.
Cans should be kept clean and dry in storage, then sanitized just before use with an appropriate food‑safe sanitizer and technique, following the guidance in your operations resources and any product‑specific recommendations for your beverage type.
Our can seamers and cans are appropriate for both still and carbonated beverages.
Shelf life depends heavily on your recipe, sanitation, oxygen management, carbonation, and storage conditions, but good practices such as CO₂ purging, minimizing headspace, cold seaming, and careful packaging can substantially improve stability. TEST YOUR PRODUCT!
Aluminum beverage cans use BPA-non-intent (BPA-NI) liners to protect beverages and prevent corrosion. The tint indicates the liner is present.
Aluminum cans actually hold carbonation more consistently than, glass. Because cans are fully sealed with a double seam and don’t rely on a separate closure (like a crown or screw cap), there’s less variability. You can comfortably package anything from still up through highly carbonated products (beer, RTDs, sparkling wine, etc.) as long as your seam and fill process are dialed in.
Aluminum cans can be bath pasteurized but are not rated for full retort. Clear PET cans should not be used with heat processes. Aluminum cans are well-suited for tunnel pasteurization and are commonly run through those systems in the beverage industry. As long as your temps and dwell times are within standard ranges, you won't have any issues.
Labels produced on durable films like BOPP are designed to resist moisture and typical condensation in cold‑chain environments, providing good durability for canned beverages stored in coolers and ice baths. Check out our Custom Labeled Can Order Guide here: https://oktoberdesign.com/pages/custom-pre-labeled-cans
Physical press proofs are available so you can see color and material in person before your full run, and they generally ship after artwork approval on a separate timeline from the main production batch. Order a physical proof here: https://oktoberdesign.com/products/custom-label-press-proof.
Limited design assistance is available for customers who need help refining or building artwork, and design services may involve additional fees depending on the scope of the project and revisions required. Check out our Custom Labeled Can Order Guide here: https://oktoberdesign.com/pages/custom-pre-labeled-cans. Email us at labels@oktoberdesign.com to get started.
After submitting artwork, you’ll receive a digital proof showing layout, size, material, and finish details for review. Once you approve the proof within the requested timeframe, the order is queued for production and changes are no longer possible; production and shipping timelines start from the approval date. Check out our Custom Labeled Can Order Guide here: https://oktoberdesign.com/pages/custom-pre-labeled-cans.
Custom labeled can orders typically have minimum order quantities and a production lead time that starts after proof approval, with shipping following once labels and cans are complete. Larger pallet quantities may offer better per‑can pricing and shipping efficiency. Check out our Custom Labeled Can Order Guide here: https://oktoberdesign.com/pages/custom-pre-labeled-cans.
Print‑ready files are usually accepted in professional formats such as PDF or vector artwork (for example, AI) with appropriate resolution, color mode, and fonts prepared according to the label specs. Detailed requirements are listed in the labeled can guide and each product page. Check out our Custom Labeled Can Order Guide here: https://oktoberdesign.com/pages/custom-pre-labeled-cans.
Label content must follow all applicable regulations for your product type and region, and alcoholic beverages in particular need the required government warnings and statements, which are the responsibility of the brand owner to include correctly in the artwork. Check out our Custom Labeled Can Order Guide here: https://oktoberdesign.com/pages/custom-pre-labeled-cans.
The CL1 can run different can formats when it is equipped with the correct adapters and tooling for each size; changing sizes requires swapping components and rechecking alignment to maintain fill accuracy and seam quality.
The CL1 is a filling and seaming system rather than a carbonation system, so the product should be carbonated to the desired level upstream in a tank or keg before entering the line.
The CL1 is designed to run up to around 20 cans per minute under typical settings, depending on product characteristics and operator workflow. It can handle both still and carbonated beverages, as long as carbonation is managed upstream and product pressure and temperature are set appropriately.
The CL1 is a compact, fully automated canning line designed for small to mid‑scale producers, combining a multi‑head filler with an automatic seaming system on a single mobile frame. It focuses on consistent, repeatable operation with a straightforward control interface rather than complex automation for its own sake.
Visitors are welcome at the Grand Rapids, Michigan location, and customers often reach out ahead of time to coordinate a visit, see equipment, or talk through their canning setup with the team.
Sponsorship requests for events, collaborations, or community projects can be submitted using the sponsorship request form, and each request is evaluated based on fit, timing, and available resources. Fill out this form: https://docs.google.com/forms/d/e/1FAIpQLSei8vrvFgoy28OvY0aWRwF11ewqDFJOIJcSB8qC4iF96lxtZA/viewform.