*NEW!* Automatic reordering for cans is now available!

Shipping & Returns

If you require assistance with troubleshooting, training, or have any questions regarding our products, please do not hesitate to contact us. You can reach our customer support team via email at info@oktoberdesign.com or by calling (231) 750-1998. We are here to help you every step of the way.

Return Policy

Our return policy is designed to ensure your satisfaction while keeping the process simple and hassle-free. If you're not completely happy with your purchase, we’re here to help with returns and exchanges. Please review the details below to understand our guidelines and timelines for returning an item.

Eligibility

  • You may return unused can seamers, tools, and accessories within 30 days of the purchase date.
  • Items must be in their original packaging, accompanied by the order number.
  • The returned items must be unused. We reserve the right to refuse the return if the product is not in original condition.
  • The customer is responsible for return shipping.
  • Returns sent without prior approval will not be accepted.

Exclusions

  • Aluminum, PET, and steel cans are not eligible for return due to health and safety considerations, as well as high risk of shipping damage and associated costs. If you receive damaged cans, please contact our support team at info@oktoberdesign.com for assistance.

Return Process

  1. To initiate a return, please contact us via email at info@oktoberdesign.com. Please include your order number and the reason for the return in your email. 
  2. Upon receiving your return request, we will review it to ensure that it meets the eligibility criteria. If the return is approved, we will provide you with instructions on how to return the item.
  3. Once we receive the returned item and verify its condition, we will process the refund to the original method of payment.
  4. Please allow up to 15 business days after verification for the refund to be reflected in your account. This timeframe may vary depending on your payment method and financial institution.

Shipping Policy

  • All orders are shipped via UPS on weekdays only, excluding holidays.
  • Delivery is subject to UPS's schedule, and you can check local updates at UPS.com. Shipping times may vary depending on several factors, including high-volume periods such as holidays. For the most up-to-date service disruptions, visit UPS.com.
  • Orders placed after 4pm EDT may not ship the same day if expedited shipping is selected.
  • When your order ships, you will receive an email with a tracking number. Please note that your tracking number may take up to 12 hours to become active.
  • Oktober is not responsible for order delays due to delivery issues such as incorrect addresses or ZIP codes, customer unavailability, regulatory delays (e.g., customs or tax authorities), or late deliveries by UPS.
  • International Orders: Please note duties and taxes are not included.

Shipping Timeframes

  • Can Seamers are built to order and may take up to two weeks before they are shipped.
  • If you order multiple types of products, parts of your order may be shipped separately.
  • Brite cans, Drink Local cans, bulk ends, can carriers, accessories, and service parts typically ship within 1-2 business days of order placement.
  • Custom-labeled cans have a 3-4 week lead time. You will be notified when your order ships. Please plan on ordering your custom-labeled cans 4-6 weeks before you run out to allow for production and shipping.
  • During holidays, there may be additional delays based on supplier schedules.

Shipping Damage

If your box and/or product has been damaged during shipping, please email your order number and photos of the damage to info@oktoberdesign.com within 5 business days so we can initiate a claim with UPS and replace your damaged item.

Oktober takes pride in careful packaging to minimize damage; however, some damage may still occur. For cans, a damage rate of up to 2% per box/pallet is considered normal. If damage exceeds 2%, please contact us. While Oktober is not directly responsible for shipping-related damage, we are committed to helping make it right. Cans are not eligible for return or refund, but in cases where notable damage occurs, a pro-rated per can store credit may be issued. If damage is consistent, we recommend speaking with your regular delivery driver to address the issue.

For Oktober Can Seamers LTL/Freight Policy click here.

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